DocuChat — Quick Help

FAQ →

What DocuChat Does

Getting Started

  1. Import a PDF from Files/iCloud (Document List → “Import”).
  2. Open a document (tap) to reach the Document Hub.
  3. Ensure status shows Ready (processing runs once per document).
  4. Tap Start Chat to ask questions; tap Study Hub for learning tools.

Core Experience: Chat

Study Tools (Document Hub → Study Hub)

Privacy & Scope

Tips for Better Answers

Known Limits

Troubleshooting

Safety & Accuracy

FAQ

← Help

Does any data leave my device?

No. Parsing, embeddings, search, and LLM calls are on-device.

Can it use web or external knowledge?

By default, the app is document-grounded and offline. However, you can enable the "Use built in General Knowledge" toggle in chat to allow the app to use general knowledge when it cannot find relevant information in your document. Web lookup is not used.

What is the "Use built in General Knowledge" toggle?

This toggle option in chat relaxes the document context restriction. When enabled, if the app cannot find relevant information in your document, it will use its built-in general knowledge to provide answers. When disabled (default), the app will only use information from your document and may indicate when it cannot find relevant content.

Why don't I see citations on some answers?

Most answers cite retrieved chunks. If an answer lacks clear support, the model may say it can't find it.

What if my PDF is scanned or image-only?

Image-only PDFs aren't parsed for text. Use a text-based PDF for best results.

Tables look broken—what can I do?

Ask for a table explicitly ("Show a cost breakdown in a table"). Complex formatting may still be simplified.

Flashcards/Quiz say empty—why?

Ensure the document is Ready, then regenerate from Study Hub. Very short docs may not produce enough material.

Audio Deep Dive is short—why?

For large documents, the script may be condensed to fit the model's context window.

Can I change themes?

Yes. The app uses themed gradients and respects light/dark mode via settings.

What are the minimum system requirements?

iOS/iPadOS 18+ or macOS 15+ with Apple silicon (for on-device CoreML and Apple Intelligence).

Why is that required?

The app runs embeddings, vector search, and LLM generation locally; these rely on newer OS APIs and hardware acceleration.

What is "document processing"?

Import → extract text → chunk → embed → index in SVDB. It runs once per document before chat/study tools.

Why does processing take long on large PDFs?

More pages mean more text to chunk/embed. Complex layout/OCR-like text also slows parsing. Let it finish; it's a one-time cost.

Error: "Sorry, I couldn't generate a quick summary: The operation couldn't be completed. (DocuChat.AIServiceError error 2)"

The model call failed (often a transient generation error). Retry; if it persists, try a shorter question or restart the app.

Other common errors and meanings

Why doesn't grading give marks for an answer that's generally correct?

Grading is strictly based on the exact content found in your document. Even if your answer is broadly correct, it must match specific facts in the source material. This ensures that grading is accurate and tied only to the given document, not to general knowledge.

What happens when I delete a document?

Deleting a document removes: the PDF file, all chat history, all study materials (flashcards, quizzes, etc.), vector embeddings, and cached thumbnails. This action cannot be undone. To delete, long-press a document in the list and select "Delete".

Can I search or sort my documents?

Yes. Use the search bar at the top of the Document List to filter by filename. Tap the sort button (↕️) to sort by Name, Type, Date, or Last Viewed.

What are the free tier limits?

Free users can process 3 documents (lifetime) and have 60 seconds of podcast playback per session. Pro users get unlimited documents and unlimited podcast playback.

How do I upgrade to Pro?

When you reach the free tier limit, you'll see an upgrade prompt. You can also upgrade anytime from the Document List banner or when accessing Pro features.

Why is some shortcut chat option slow for some files?

RAG (Retrieval-Augmented Generation) chat can be slower because it searches through document chunks, retrieves relevant content, and then generates answers. For faster responses, use direct chat questions that leverage the vector database for quick retrieval. Complex questions requiring extensive document analysis will naturally take longer.

Is background processing enabled?

No. Background processing is not enabled, so large operations (like document processing, embedding generation, or extensive AI generation) won't continue when the app is in the background. Keep the app open during these operations to ensure they complete successfully.

Free Tier & Subscriptions

Document Management

Detailed Study Tool Usage

Performance Tips

Other Notes